Customer Service Co-Ordinator

Major Recruitment are currently recruiting for a Customer Service Co-Ordinator in Thetford

Working hours : 06.15- 1500 Tuesday to Saturday
Location: Thetford (SC), IP2
Pay rate: £12.71
Length of assignment: Ongoing Temporary

Co-ordinating the day-to-day administration tasks relating to the Customer Service Centre (CSC). Providing efficient administrative support for field operatives to ensure maximum performance is achieved and customers receive outstanding service

Main Duties & Responsibilities

• Support the field operatives assigned to the CSC to ensure they can operate efficiently.
• To be the first point of contact at the CSC for telephone queries or enquires raised by internal or external customers. Following a logical process to ensure speedy resolution in line with CSC Service Level Agreements (SLA’s), keeping customers, systems and documentation updated and maintained throughout the query
• Maintain effective communication links with CSC field operatives using system tools to provide and record accurate information and to liase with central colleagues where necessary
• Dealing with all general correspondence and telephone based duties, compiling information for putting together reports and then generating them. Filing, updating system records, checking accuracy of daily activities and assisting with the day to day running of the Distribution Centre
• Monitor LDO orders and JRS jobs to ensure all customer repairs are updated correctly on the operating system to ensure compliance. Ensure that serial numbers and IRIS codes captured and errors resolved quickly
• To promote and contribute to a Site environment that encourages colleague involvement to achieve continual improvement and the engagement of the people.

Required Skills & Experience:

• Focussed on Customer Service
• Pays attention to detail
• PC literate – Excel, Word
• Effective Communication skills
• Planning and organising skills
• Ability to work as part of a team
• Some experience of administration tasks for example recording information, filing, report generating
• Some knowledge of the operating principles of warehousing and distribution

Qualifications:

• PC Literate – Word, Excel
• GCSE or equivalent Maths and English

INDLS